Data Deletion Instructions

1. Delete game data on your device

Progress, inventory, balances, settings and purchase-delivery records are stored on your device. Versions offering Firebase app identity and cloud backup can also keep online records in our Firebase project. The steps below remove local data; request deletion of cloud or account records separately as described in section 3.

Android

1. Open your device’s Settings and go to Apps.
2. Select Spell Trail, then open Storage or Storage & cache.
3. Choose Clear storage or Clear data and confirm. Clearing the cache alone does not delete your game save.

Menu names vary by device and Android version. You can uninstall the game afterwards if you also want to remove the app. See Google’s guidance on clearing app data.

iPhone or iPad

1. Touch and hold Spell Trail on your device.
2. Tap Remove App, then Delete App.
3. Confirm deletion. Removing the icon from the Home Screen or using Offload App retains app data; use Delete App to remove the app and its local data.

See Apple’s guidance on deleting apps.

Before deleting: Removing local data can permanently erase your progress, items, currency and previously delivered consumable entitlements. Cloud recovery depends on the version, available backup and the associated identity, and is not guaranteed. An existing cloud or system backup may restore data if it remains available.

2. Review device and system backups

Deleting local data does not necessarily remove copies in iCloud, Google or other device backups. Review your system and backup provider’s settings and remove backed-up Spell Trail data where available. Restoring an older backup may restore game data. Device and system backup copies are managed by the relevant platform and your backup settings. This is separate from a game cloud backup stored in our Firebase project.

3. Request deletion of information we hold

You can request deletion of personal information within our control, including an anonymous or linked app identity, associated cloud save, and support messages or attachments. You do not need to install or open the game to send a request. Deleting the app alone does not automatically delete online records.

1. Email privacy@doublesparkgames.com with the subject Spell Trail Data Deletion Request.
2. Tell us which information you want deleted. You may request deletion of all personal information we hold about you, or specify an app identity, cloud backup, support messages or other records.
3. If possible, send the request from the email address you previously used to contact us. Include the game name, platform (Android or iOS), and an existing support reference or relevant support-email dates if available. For cloud or app-identity records, we will explain the minimum verification needed to locate the correct data. Do not send passwords, purchase tokens, raw receipts or a full game-save file.

Send only information needed to identify your request. Do not send passwords, full payment card details or copies of identity documents unless we explain why additional verification is necessary.

4. What happens after your request

We will review your request, ask only for information needed to confirm it, and respond within the period required by applicable law. Once verified, we will delete the information within our control that can be deleted and explain any limits that apply.

Support records are kept only as needed to respond, resolve issues and meet applicable obligations. Information required for legal obligations or unresolved disputes may need to be retained for as long as those obligations or disputes require. If an exception applies, we will explain the relevant information and retention reason in our response.

5. Advertising, purchases and other providers

Firebase, Google AdMob, Meta, Apple App Store, Google Play, and hosting or email providers process information for the services described in our Privacy Policy. We handle requests for records in our Firebase project and other data within our control; providers may independently control other records under their own policies. Deleting local game data or emailing us does not automatically delete records independently controlled by these providers, such as advertising-measurement records or store purchase history. Use their privacy channels for requests about those records.

You can manage applicable advertising consent through the advertising privacy entry under Settings and Help on the game’s My page when that entry is available, and manage tracking or advertising identifiers through your device settings. Changing these settings does not itself delete previously collected data.

• Google Privacy Policy and privacy controls
• Apple Privacy Policy and privacy requests
• Meta Privacy Policy and privacy requests
• Firebase privacy information

6. Contact and related information

For help with deletion or other privacy questions, contact Double Spark Games at privacy@doublesparkgames.com. For details about how information is handled, read our Privacy Policy.